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Our commitment to your health & wellbeing
Our commitment to you, your experience, and your health, safety, and wellbeing will always take precedence.
Scenic Group works with the Cruise Lines International Association (CLIA), State and Federal governments, and local and international Government Health agencies to ensure our protocols meet and exceed regulatory requirements. In addition, we continuously implement the newest insights to help us safeguard the health and safety of our guests and staff, while ensuring the best guest experience possible.
Our health & safety procedures and recommendations
River Cruise Safety
Your safety is paramount to us, which is why we adhere to comprehensive protocols to ensure your physical and mental wellbeing when you board our Space-Ships.
Being prepared for a range of eventualities provides peace of mind while you’re on your river cruise. As such, we recommend you consider purchasing travel insurance to cover unforeseen circumstances that may arise, such as medical or repatriation needs.
As your departure draws nearer, we will be in contact, sending across any travel documents you may need and providing updates.
We have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation, you will be able to arrive and depart from your Space-Ship smoothly and with safe social proximity in mind. And, of course, every time you return to your Space-Ship, our crew will be there to greet you with a warm smile.
Our captains, hotel managers, and cruise directors, alongside their exceptional teams, will deliver a first-class level of service during your time travelling with us. They will ensure health and safety protocols are followed on a daily basis.
The on board crew will be carry out frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention is paid to communal restrooms and dining facilities.
The spacious surrounds of our Space-Ships in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space.
Our river ships are also equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board. When you are relaxing in your stateroom or suite, you will be breathing air from outside that is channelled directly to your stateroom or suite. The air will also be released from your stateroom or suite directly to the outside.
As well as health and safety protocols on board and with our crew, we’re work closely with our local partners, forging long-standing relationships with them. These partners have all been carefully selected for their expertise and high levels of service and are committed to ensuring your health and safety.
After disembarking your Space-Ship, clean, air-conditioned transport will be arranged by us to take you to the airport for your return flight home.
Ocean Cruise Safety
Your safety is paramount to us, which is why we adhere to comprehensive protocols to ensure your physical and mental wellbeing when you board our Discovery Yachts.
Being prepared for a range of eventualities provides peace of mind while you’re on your yacht cruise. As such, we recommend you consider purchasing travel insurance to cover unforeseen circumstances that may arise, such as medical or repatriation needs.
As your departure draws nearer, we will be in contact, sending across any travel documents you may need and providing updates.
We have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation, you will be able to arrive and depart from your discovery yacht smoothly and with safe social proximity in mind. And, of course, every time you return to your discovery yacht, our crew will be there to greet you with a warm smile.
Our captains, hotel managers, and cruise directors, alongside their exceptional teams, will deliver a first-class level of service during your time travelling with us. They will ensure health and safety protocols are followed on a daily basis.
The on board crew will be carry out frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention is paid to communal restrooms and dining facilities.
The spacious surrounds of our Space-Ships in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space.
Our yachts are also equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board. When you are relaxing in your stateroom or suite, you will be breathing air from outside that is channelled directly to your stateroom or suite. The air will also be released from your stateroom or suite directly to the outside.
As well as health and safety protocols on board and with our crew, we’re work closely with our local partners, forging long-standing relationships with them. These partners have all been carefully selected for their expertise and high levels of service and are committed to ensuring your health and safety.
After disembarking your Discovery Yacht, clean, air-conditioned transport will be arranged by us to take you to the airport for your return flight home.
Land Journeys Safety
Your safety is paramount to us, which is why we adhere to comprehensive protocols to ensure your physical and mental wellbeing while on your land journey.
Being prepared for a range of eventualities provides peace of mind while you’re on your land journey. As such, we recommend you consider purchasing travel insurance to cover unforeseen circumstances that may arise, such as medical or repatriation needs.
As your departure draws nearer, we will be in contact, sending across any travel documents you may need and providing updates.
Our Tour Director will host mandatory briefings upon arrival. This brief is designed to ensure every member of our guests and crew are healthy, and offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.
Our tour directors, alongside their exceptional teams, will deliver a first-class level of service during your time travelling with us. They will ensure health and safety protocols are followed on a daily basis.
After completing your handcrafted land journey, clean, air-conditioned transport will be arranged by us to take you to the airport for your return flight home.
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